Black Mountain Brands, d.o.o.
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Refund Policies

Last updated August 14, 2018

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit only. Please see below for more information on our return policy.

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

To return an item, please email customer service at to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and Unused and unopened item in new condition, proof of purchase, and return form, and mail your return to the following address:

Land & Go
Attn: Returns
(Use The Street and City Address Listed On Your Return Form)
United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least thirty (30) days from the receipt of your item to process your return.

The following items cannot be returned:

  • SIM Cards
  • Gift Cards
  • Downloaded Software, Information, or eBooks
  • Health & Beauty Products
  • Land & Go Box
  • Land & Go Dashboard

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

  • A 10% restocking fee will be charged for all returns.
  • Sale items are FINAL SALE and cannot be returned.
  • Contact customer service for your return form and return address.

If you have any questions concerning our return policy, please contact us at: